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Frequently asked questions

PUB CHARITY DONATIONS

Here are answers to some of the questions we are frequently asked about Pub Charity donations.

ASK US A QUESTION DIRECTLY

You can email us, call us on 0800 GAMING (0800 42 64 64), or write to us at:

Pub Charity
PO Box 27 009
Wellington


How long does it take for an application to be processed?

As long as your application is complete when first submitted, it should be no more than six weeks before you hear from us.

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How do we know if our donation has been approved?

If your application is successful, a remittance advice will be sent to the address you provide. Unsuccessful applicants also receive news in the post.

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When will we get the money?

Usually within six weeks of applying. Payments are made by direct credit into the nominated bank account provided.

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How do I appeal or query a decision on an application?

Submit your appeal/query in writing (either by email, fax or mail) to the Pub Charity Complaints Officer.

Pub Charity
PO Box 27 009
Wellington

Fax (04) 384 1630
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Can we reapply for a donation?

Yes, however this will need to be a completely new application. Pub Charity is unable to return your original application or any part of it nor can we provide you with photocopies of your application. We suggest you make a copy of your application before submitting it.

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Where do the donation funds come from?

Pub Charity licensed gaming machines. These machines are operated in approximately 180 pubs, taverns and hotels throughout New Zealand.

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Where does all the money from gaming machines go to?

By law gaming trusts must return a minimum of 37.12% of gaming machine profits to the community. That's what the law says. At Pub Charity we endeavour to return more than this minimum. 32.1% of the money from gaming machines goes to the government in tax and duties. Approximately 16% goes to the business owners which, through business and employment, makes its way into the community. So, in effect around 85% of the profits goes into the community.

Where does the money go

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Enquiry

Please feel welcome to get in touch with us if you have any enquires or questions. We value your feedback and look forward to the opportunity to help your organisation.

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